call centre -

Tag: call centre

  • Stuck in phone hell

    I’m trying to book flights to Hong Kong for the Easter weekend. I’ve got enough frequent flyer points for my wife and I, but I don’t have enough to pay for my daughter, and that’s a problem. It’s a problem because the designers of Cathay Pacific’s website never included the functionality there to book an […]

  • Adventures at the call centre

    For the last few days, I’ve been bombarded with sales calls from a Mumbai call centre. In the UK, some people get quite exercised about this, as though an unwanted phone call is much worse if it originates in the sub-continent, rather than from an office which doesn’t have to pay international calling rates. Perhaps […]